Shipping Policy

This document sets out the terms and conditions under which AFRONKART (“we” / “our” / “us”) operates this website (www.afronkart.com) and provides services to you (“customer” / “you”). By placing an order on our website, you agree to these terms, which are designed to protect both parties and ensure smooth transactions.

1. General

All orders are subject to stock availability. While we strive to maintain accurate stock counts, discrepancies may occur.
If an item is unavailable after purchase:
- We will ship the available items and contact you to choose between waiting for restock or receiving a refund for the unavailable product.
In the event of a refund, it will be processed within 5–7 business days via Bank Transfer, Google Pay, or Paytm.

2. Shipping Costs

Shipping charges are calculated at checkout based on weight, dimensions, and delivery location.
The final shipping cost will be clearly displayed before payment.
Any express shipping requests may incur additional fees.

3. Returns & Replacements

3.1 Damaged, Defective, or Wrong Product

If your product arrives damaged, defective, or incorrect, notify us within 24 hours of delivery.
Provide:
- Order number
- Clear photos & unboxing video showing the issue
We will arrange:
- Replacement (within 5–7 working days, subject to stock availability)
- Or Refund (after deducting applicable shipping charges, within 5 working days)

3.2 Change of Mind

We do not accept returns simply due to change of mind. However, if approved as an exceptional case:
- Product must be unused, in original packaging, and in resalable condition.
- Return shipping will be at customer’s expense.
- Refund will be processed as store credit only.

3.3 Size & Color Issues

Size changes must be requested at order confirmation stage. Once shipped, size changes are not possible.
Minor color variations due to lighting or screen display are not considered defects.
Example: A red item may appear slightly maroon or orange depending on your device screen.
If you ordered a completely different color than received (e.g., ordered pink, got black), return will be accepted.

3.4 Products Not Eligible for Return/Replacement

❌ Washed, used, worn, or damaged products after delivery
❌ Products with missing parts/accessories
❌ Altered or stitched garments (if originally sent unstitched/semi-stitched)
❌ Combo sets returned partially
❌ “Not liking the product” as a reason
❌ Damage caused after delivery by customer

4. Delivery Terms

4.1 Domestic Delivery Time

Most orders are delivered within 2–7 business days depending on your location.

4.2 Dispatch Schedule

Orders placed before 5 PM are generally dispatched the same day.
Orders after 2 PM are shipped the next business day.
No dispatch on Sundays or national holidays.

4.3 Change of Address

Address changes can be made only before dispatch by emailing or WhatsApping our team.

4.4 Delivery Delays

If delivery exceeds the estimated time, contact our support so we can investigate with the courier.

5. Tracking Your Order

Once shipped, you will receive a tracking link via SMS, email, or WhatsApp to monitor your shipment.

6. Parcels Damaged in Transit

If the parcel is visibly damaged, reject it and notify us immediately.
If damage is found after delivery, share an unboxing video within 24 hours.

7. Taxes & Duties

All product prices are inclusive of GST for Indian orders.
For international orders, import duties and taxes may apply as per destination country rules. Customers are responsible for these charges.

8. Cancellations

Orders can be cancelled within 24 hours of placing the order by emailing support@afronkart.com.
After dispatch, cancellations are not possible.

9. Insurance

All shipments are insured for loss or damage up to the declared value by the courier.
Refunds/replacements will be processed after courier investigation is complete.